This Privacy Policy explains how Alstra Solutions Ltd. collects, uses, and protects your personal information when you visit or interact with our website at alstra.ca.
This Privacy Policy is applicable to the website available at (the "Site") and any services offered by Alstra Solutions Ltd. ("Alstra", "We", "Us", or "Our"). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the applicable laws of the Province of Ontario and the federal laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using the Site, you consent to the practices described in this Privacy Policy. Alstra may update this Policy from time to time at its discretion. Continued use of the Site following any changes constitutes your acceptance of the updated Policy.
1) WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us through contact forms, email, or in the course of engaging our services. We may also collect certain technical data automatically when you visit the Site.
Information You Provide. We may collect the following information when you contact us or engage our services:
- Your name and the name of your business or organization;
- Your email address and phone number;
- Your business address and other contact details;
- Project-related information, materials, and instructions you share with us;
- Payment information processed through our invoicing and payment systems.
Information Collected Automatically. When you visit the Site, certain technical information may be collected automatically, including:
- IP address and general geographic location;
- Browser type and version;
- Pages visited and time spent on the Site;
- Referring website or source.
This information is collected through standard web analytics tools and is used in aggregate form to improve the Site and our services.
2) HOW DO WE USE YOUR INFORMATION?
We use your personal information solely to communicate with you, deliver our services, process payments, and improve our website. We do not sell your personal information to third parties.
Your information may be used for the following purposes:
- To respond to your inquiries and provide requested services;
- To manage your project and communicate with you throughout the service engagement;
- To process payments and issue invoices;
- To send service-related communications, updates, and notifications;
- To comply with applicable legal and regulatory obligations;
- To improve the Site and our service offerings based on aggregate usage data.
3) HOW DO WE SHARE YOUR INFORMATION?
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist in delivering our services, and only to the extent necessary for that purpose.
Service Providers. We may disclose your information to third-party service providers who perform functions on our behalf, such as payment processing, web hosting, and communications platforms. These providers are bound by confidentiality obligations and may not use your information for any purpose other than to assist Alstra in delivering services to you.
Legal Requirements. We may disclose your personal information if required to do so by law, or in response to a valid request from a government authority or court of law.
Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of Alstra's assets, your personal information may be transferred as part of that transaction. You will be notified of any such change and any choices you may have regarding your information.
4) COOKIES AND TRACKING TECHNOLOGIES
The Site may use cookies and similar technologies to enhance your browsing experience and collect aggregate usage data. You may control cookie settings through your browser.
Cookies. The Site may use cookies — small text files stored on your device — to remember your preferences, analyze Site traffic, and improve your experience. Cookies do not contain personally identifiable information on their own.
Third-Party Analytics. We may use third-party analytics services, such as Google Analytics, to better understand how visitors use the Site. These services collect anonymized usage data. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.
Your Choices. You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Please note that some features of the Site may not function properly if cookies are disabled.
5) HOW DO WE PROTECT YOUR INFORMATION?
Your personal information is protected by industry-recognized security measures. Access is restricted to authorized personnel and service providers. While we take reasonable precautions, absolute security cannot be guaranteed.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to your information is limited to Alstra personnel and authorized service providers who require it for the delivery of services and who are bound by confidentiality obligations.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take precautions when sharing sensitive information online.
6) HOW LONG DO WE RETAIN YOUR INFORMATION?
We retain your personal information for as long as necessary to deliver our services, comply with legal obligations, and resolve any disputes.
Project-related materials and communications are retained for the duration of the service engagement and for a reasonable period thereafter for record-keeping and legal compliance purposes. You may request the deletion of your personal information by contacting us at info(at)alstra.ca, subject to our legal and contractual obligations to retain certain records.
7) YOUR RIGHTS AND CHOICES
You have the right to access, correct, or request deletion of your personal information held by Alstra. You may also withdraw your consent to certain uses of your information, subject to legal and contractual limitations.
Access and Correction. You have the right to request access to the personal information we hold about you, and to request corrections if any information is inaccurate or incomplete.
Withdrawal of Consent. Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent may affect our ability to deliver certain services.
Requests. To exercise any of your rights, please contact us by email at info(at)alstra.ca. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8) LINKS TO EXTERNAL WEBSITES
The Site may contain links to third-party websites. Alstra is not responsible for the privacy practices or content of these external sites. Visiting third-party websites is at your own risk.
Alstra is not responsible for the privacy policies or content of other websites accessible through hyperlinks placed on the Site. We encourage you to review the privacy policies of any third-party sites you visit. Your use of such sites is entirely your own responsibility.
9) CHILDREN'S PRIVACY
The Site is not directed at individuals under the age of majority. Alstra does not knowingly collect personal information from minors.
If you believe that a minor has provided us with personal information without appropriate consent, please contact us at info(at)alstra.ca and we will take prompt steps to remove such information.
10) APPLICABLE LAWS AND JURISDICTION
This Privacy Policy is governed by the laws of the Province of Ontario and the applicable federal laws of Canada, including PIPEDA. Any disputes shall be resolved before the courts of the judicial district of Toronto, Province of Ontario.
11) CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by email at info(at)alstra.ca.
Last updated: May 2025