Terms of Services

Here are the terms and conditions governing the use of the Alstra Solutions Ltd. website. By using this website, you agree to these terms.
This document sets out the terms and conditions (referred to as the "Terms") applicable to your use of the website and services offered by Alstra Solutions Ltd. ("Alstra", "Company", "We", or "Us"), available at (the "Site"). The Terms constitute a contract between you (the "Visitor", "Client", or "You") and Alstra with respect to your use of the Site and any services provided by the Company.
As soon as you access or use the Site, you consent to all the terms and conditions described herein, as well as in the Privacy Policy posted on the Site. You acknowledge that you have read and understood these terms and conditions applicable to you.
Alstra may modify the Terms and Policies posted on the Site at any time at its discretion. Continued use of the Site following any such changes constitutes your acceptance of the updated Terms.
If you disagree with any of the Terms and Conditions or any subsequent changes to these Terms and Conditions, you must refrain from using the Site and its services.
We hereby present the terms and conditions applicable to the following matters:

1. How do I access and use the Site?
2. What are the visitor's and client's commitments regarding the use of the Site?
3. What are the terms of payment?
4. How is copyrighted content treated?
5. How is confidential information treated?
6. What are the penalties for violations?
7. What compensation does the client owe to Alstra?
8. What are the effects of termination?
9. What warranties are available on the Site and services?
10. What is Alstra's responsibility with regards to external sites?
11. What are the applicable laws and jurisdiction?
12. Where can complaints or abuses be reported?

1) HOW DO YOU ACCESS AND USE THE SITE?
This Site is publicly accessible. If you engage Alstra's services, you are responsible for ensuring that the information you provide is accurate and current. Notify Alstra promptly of any changes to your details. If Alstra suspects inaccuracies, it may limit or suspend your access to services. Additional proof of identity may be required if there are doubts about your provided information.
General Access. The Site is available to the public for informational purposes. Engaging in Alstra's paid services constitutes acceptance of these Terms as well as any applicable service agreement entered into between you and Alstra.
Accuracy of Information. Any information you provide to Alstra — whether through the Site's contact forms, email, or any other channel — must be valid, complete, and up-to-date. You agree to maintain an accurate and active email address for the duration of your engagement with Alstra's services. If you change your contact information, you must notify Alstra by email at info(at)alstra.ca as soon as possible. If there is reason to believe that the information you have provided is not valid, complete, or up-to-date, Alstra may, at any time, suspend or terminate services without liability.
Conditions. You must be of legal age in your province or country of residence to engage Alstra's services or enter into any service agreement.
2) WHAT ARE THE VISITOR'S AND CLIENT'S COMMITMENTS WITH RESPECT TO THE USE OF THE SITE?
You are prohibited from using the Site or Alstra's services to disseminate illegal, offensive, or harmful content. Do not use the Site to engage in fraudulent activities, spread misleading information, or violate any applicable laws. You must not attempt to interfere with the Site's security or infrastructure.
Prohibited Actions. You agree not to perform and not to authorize the following actions in connection with the use of the Site or Alstra's services:

1. Display, link, or otherwise disseminate or transmit any unlawful, threatening, abusive, damaging, defamatory, pornographic, or indecent information that infringes the rights of third parties or carries any other form of illegal content;
2. Post, link, or otherwise disseminate or transmit any information or claim in respect of products or services of a lottery, betting, or pyramid-like type;
3. Disguise the origin of any information transmitted or impersonate another individual or entity;
4. Display or transmit any information that contains computer viruses, files, or codes intended to interrupt, destroy, corrupt, or reduce the functionality of any site, computer, or computer equipment;
5. Promote the sale of products and services that violate the rights of others, including intellectual property rights, or are found to be non-compliant under applicable Canadian laws;
6. Disseminate false advertising or unauthorized advertising about any individual or company;
7. Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site.

Accuracy of Communications. All information and materials submitted to Alstra through the Site or otherwise must be truthful and accurate. Alstra shall not be held responsible for any service deficiencies arising from inaccurate, incomplete, or misleading information provided by you.
Client Responsibilities under Service Agreements. Clients who have entered into a separate service agreement with Alstra are additionally bound by the terms of that agreement, which governs the scope, delivery, and management of specific services such as website development, hosting, SEO, and advertising.
3) WHAT ARE THE PAYMENT TERMS?
Service fees are based on the scope of work agreed upon in the applicable service agreement or invoice. Payment terms are outlined in the applicable service agreement. A deposit is required to commence work, and remaining balances are due upon delivery and approval of deliverables. All recurring fees are billed in advance and are non-refundable.
Service Fees. You agree to pay the service fees as set out in the applicable invoice, estimate, or service agreement issued by Alstra. Fees are subject to change, with written notice provided no less than 30 days in advance for recurring services.
Deposit. Thirty-five percent (35%) of the quoted development fee is invoiced upon execution of the applicable service agreement. The remaining balance is invoiced upon complete delivery and approval of the deliverables.
Recurring Services. Recurring services, including but not limited to hosting, management fees, and software license fees, are billed at the beginning of each service period, are paid in advance, and are non-refundable.
Invoice Payment Terms. Payment is due within 7 days of the billing date. A simple interest rate of 0.6% per month (7.2% per annum) is applied to all overdue payments. If Alstra is required to collect any payments in arrears, all related costs — whether legal or through a collection agency — shall be at the expense of the Client.
Default of Payment. In the event of non-payment, Alstra reserves the right to suspend or terminate services without liability for any resulting loss of income, business, or other damages.
4) HOW IS COPYRIGHTED CONTENT TREATED?
Alstra owns or licenses the intellectual property rights to all content on its Site, which is protected by applicable laws. You may not copy, alter, or distribute this content without prior written consent from Alstra. Any content or materials you provide to Alstra for use in your project must be owned by you or used with the permission of the rightful owner.
Intellectual Property of Alstra. Content available through the Site — including but not limited to design, layout, text, graphics, and trademarks displayed on the Site (the "Content") — is the property of Alstra or is used under licence, and is protected by copyright, trademark, unfair competition laws, and any other applicable law.
Prohibited Use. You may not copy, distribute, reproduce, modify, alter, or transmit the Content without the prior written permission of Alstra or as expressly permitted by these Terms.
Limited Use Licence. You are authorized to use the Site solely to learn about the products and services offered by Alstra and to engage with Alstra's services. You may not use the Site for any other purpose without obtaining the express prior written consent of Alstra.
Client-Provided Materials. You represent and guarantee that any elements of text, graphics, photos, designs, trademarks, or other materials submitted to Alstra for use in your project are owned by you or that you have obtained the necessary permissions from the rightful owner to use each of these elements. You agree to hold harmless, protect, and defend Alstra from any claim or suit arising from the use of such materials.
Ownership of Deliverables. Upon full payment of all applicable fees, Alstra grants the Client ownership of the final website deliverables as set out in the applicable service agreement. Certain elements — including third-party licenced content, plugins, themes, and Alstra's proprietary code or design components — remain the property of their respective owners and are not transferred to the Client.
5) HOW IS CONFIDENTIAL INFORMATION TREATED?
Information you share with Alstra in the course of engaging our services — including business details, credentials, and materials — remains your property and is used solely to facilitate the delivery of services. It is protected with appropriate security measures, and access is limited to authorized personnel and essential service providers. While Alstra strives to protect this information, absolute security cannot be guaranteed.
Confidential Information. Business information, credentials, materials, and other content transmitted to Alstra in connection with a service engagement (the "Confidential Information") remains your property at all times. Alstra makes no use of it except to enable the delivery of the agreed-upon services.
Security. Confidential Information is protected by industry-recognized security measures. Access is restricted to Alstra employees and authorized service providers who require it for the delivery of services, and who are bound by confidentiality obligations.
Limitation. Alstra cannot guarantee the absolute security of Confidential Information. You acknowledge and accept this limitation by engaging Alstra's services.
Your Obligations. You represent and guarantee that you are duly authorized to provide Alstra with any information, credentials, or materials shared in connection with your project. For further information on our data practices, please refer to our Privacy Policy.
6) WHAT ARE THE PENALTIES IN THE EVENT OF A VIOLATION?
Alstra has the right to suspend or terminate your access to the Site and services if you breach any of these Terms. Additional actions may include reporting illegal content to the relevant authorities.
Penalties in Case of Default. Alstra reserves the right, at its sole discretion, to temporarily or permanently suspend your access to the Site and/or any of its services, and to take any other action deemed appropriate, in the event Alstra has good reason to believe that you have breached any of your obligations under these Terms. These measures may include, but are not limited to, terminating your service agreement and transmitting any illegal content to the appropriate authorities. Alstra reserves the right to notify you of your breach and to provide you with an opportunity to remedy it. In the event of termination due to a breach, no refund shall be issued for any fees already paid.
7) WHAT IS THE CLIENT'S INDEMNIFICATION OBLIGATION IN FAVOUR OF ALSTRA?
You agree to indemnify Alstra and its partners against any damages, legal fees, or losses resulting from your breach of these Terms or from content and materials you provide to Alstra. You are responsible for complying with all applicable laws in connection with the services you receive.
Indemnity. You agree to indemnify Alstra and its employees, agents, assigns, representatives, and/or business partners from and against any and all damages, losses, or expenses (including reasonable attorneys' fees) incurred by them as a result of your default with respect to your obligations under these Terms, in connection with any and all claims, lawsuits, or proceedings, whether based on copyright infringement, the application of any relevant laws or agreements, or any infringement of the rights of third parties.
E-Commerce and Legal Compliance. From time to time, governments enact laws and levy taxes and tariffs affecting e-commerce. Clients are solely responsible for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and defend Alstra from any claim, suit, penalty, tax, or tariff arising from the Client's exercise of e-commerce.
Notice of Third-Party Default. You agree to notify Alstra and cooperate with Alstra if you ever suspect the occurrence of any illegal or prohibited activity in connection with your project or use of the Site.
8) WHAT ARE THE EFFECTS OF TERMINATION?
If you wish to terminate your engagement with Alstra's services, the following applies:

• It is your responsibility to export, back up, or retrieve any data, content, and materials stored with Alstra prior to the effective date of termination;
• All work completed by Alstra up to the point of termination is immediately payable upon early termination by the Client;
• All recurring services will be suspended or terminated upon confirmed cancellation, and fees already paid for the current service period are non-refundable;
• Alstra has no further obligation to retain the Client's data following termination, and Alstra assumes no liability for any damages resulting from the deletion of such data in accordance with these Terms.

9) WHAT WARRANTIES ARE AVAILABLE ON THE SITE AND SERVICES?
Alstra pledges to maintain reasonable functionality and accessibility of the Site and to deliver services with professional diligence and skill. However, Alstra does not guarantee uninterrupted, error-free service and disclaims any implied warranties. Alstra is not liable for any direct or indirect damages resulting from use of the Site or services. In all cases, Alstra's liability is limited to the fees paid by the Client in the year preceding the relevant event.
Commitments of Alstra. Alstra undertakes to act to the best of its abilities and in accordance with generally accepted professional standards in the information technology industry in order to ensure the reasonable operation of the Site and the delivery of services.
Disclaimer of Warranties. To the extent permitted by law and any applicable regulations, Alstra makes no warranty of any kind with respect to the performance of the Site or its services. ALSTRA DISCLAIMS ANY IMPLIED WARRANTIES THAT THE SITE AND SERVICES WILL FULLY MEET YOUR EXPECTATIONS, THAT THEY WILL PRODUCE GUARANTEED RESULTS, OR THAT THEY WILL BE UNINTERRUPTED, SECURE, OR FREE FROM ERRORS.
Disclaimer of Liability. To the fullest extent permitted by applicable law, Alstra shall not be liable for any direct or indirect damages resulting from or suffered in connection with the use or inability to use the Site or Alstra's services, including without limitation any loss of profits, business opportunities, or data, whether or not Alstra has been advised of the possibility of such damages.
Limitation of Liability. In all cases, the responsibility of Alstra is strictly limited to the fees paid by the Client during the year preceding the occurrence of the event giving rise to liability. The Client expressly acknowledges that reimbursement of these costs is the only possible remedy for any loss or damage suffered.
Third-Party Services. Alstra makes no warranties, express or implied, regarding the performance, reliability, or suitability of any third-party service or software used in connection with the delivery of services. All third-party services are provided "as-is."
10) WHAT IS ALSTRA'S RESPONSIBILITY WITH REGARDS TO EXTERNAL SITES?
Alstra is not responsible for the content on external websites accessible through hyperlinks on the Site, as these are managed by third parties. Alstra does not endorse or have any affiliation with these external sites, nor the products and services they offer. Any interaction with third-party sites is solely your responsibility.
Hyperlinks to External Sites. Alstra is not responsible for the content of other websites accessible through hyperlinks placed on the Site, which content is controlled by third parties. Alstra does not act as publisher or distributor of the content of third-party websites. Alstra is not affiliated with, and does not endorse, any third-party sites, their owners and operators, or the products and/or services available on such sites. Your use of third-party sites is entirely your own responsibility.
Hyperlinks to the Site. Alstra reserves the right to prohibit any use of a hyperlink to the Site if the context in which the hyperlink is used harms the honour, reputation, or commercial interests of Alstra.
11) WHAT ARE THE APPLICABLE LAWS AND JURISDICTION?
These Terms and your use of the Site are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any legal disputes shall be brought before the courts of the judicial district of Toronto, Province of Ontario.
These Terms and Conditions and the use of the Site are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, and those laws determine their execution and interpretation. The parties agree that the courts of the judicial district of Toronto, Province of Ontario, Canada, shall have exclusive jurisdiction to hear any dispute, claim, or legal action relating to these Terms or the use of Alstra's services.
12) WHERE CAN COMPLAINTS OR ABUSES BE REPORTED?
Any complaints or concerns regarding the Site or Alstra's services may be directed by email to info(at)alstra.ca.